Reference

What You Agree To When You Use nusa35

These terms set out the rules that apply to your account on nusa35 — from how you open and fund your account using DANA, OVO, or GoPay, to how disputes are handled. Access is available where local law and eligible regions permit.

Account eligibility appliesLocal payment terms includedJurisdiction-dependent accessDispute process outlinedSubject to change with notice
nusa35 What You Agree To When You Use nusa35
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team can help. Queries about payment conditions, account access, or term changes are handled through the channels below.

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard for questions about terms, account conditions, or payment rules.

Email Support

Send detailed term-related queries to our support address. We aim to respond to account and policy questions within one business day.

Help Centre

Our help centre covers common questions about account eligibility, payment conditions under DANA, OVO, and GoPay, and how term updates are communicated.

HOW WE OPERATE

How We Handle Your Account and Data

We keep your account data secure and only use it to operate your account, process payments, and meet our compliance obligations. Here is how we approach the key areas that affect you.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable regulations after closure. You may request a summary of held data via support.

Cookie Use

We use cookies to keep your session active, remember your payment method preference between DANA, OVO, and GoPay, and measure how the lobby is used. You can manage cookie settings in your browser.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal. Never share your credentials — we will never ask for your password via chat or email.

Term Change Requests

To request a review of how these terms apply to your account, or to ask about data held on you, contact support with your registered account details and we will respond within one business day.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and what happens when conditions change.

These terms apply to anyone who opens an account on nusa35. Access depends on local law and is available only in eligible regions where use of the platform is permitted.

We may update these terms at any time. We will post the revised version on the site. Continuing to use your account after the update is posted means you accept the new terms.

If you do not accept a change, you should stop using your account and contact support to close it before the updated terms take effect. Outstanding balances will be processed through your registered wallet.

Yes. All deposits and withdrawals processed through DANA, OVO, and GoPay via your account wallet are governed by these terms alongside the conditions of your chosen payment provider.

Contact support with your registered account details and specify that you are requesting a data summary. We will respond within one business day and provide what we are permitted to share under applicable rules.

Where local law applies, it takes precedence over these terms. Eligibility and access depend on the regulations in your region of Indonesia, and nothing in these terms overrides applicable local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.