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How Our Terms Protect Your Account

Every account on nusa35 is covered by clear terms — from how your wallet data is handled to what happens when you raise a dispute.

Account TermsPrivacy PolicyWallet Rules: DANA, OVO, GoPayDispute ProcessRegion Eligibility
nusa35 How Our Terms Protect Your Account
DATA AND SECURITY

How We Handle Your Account Data

Data We Collect

We collect the account name, email, phone number, and wallet IDs you provide at registration. Payment data from DANA, OVO, or GoPay is passed through encrypted channels and never stored as plain text on our servers.

Cookie Practice

We use session cookies to keep you signed in and analytics cookies to see which sections of the lobby you visit. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

Account records are kept while your account is active. If you request closure, we retain transaction logs for the period required by applicable law, then delete your personal data. Submit deletion requests via the support email.

Who to Contact

For any question about your personal data — what we hold, who can see it, or how to request a correction — write to our data contact address listed in the help centre. We aim to respond within the period set by applicable regulation.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Live Chat Support Reach our support team directly through the live chat window in your account. For policy or legal questions, select the Account & Legal category when you open the chat.
Email for Disputes Send formal disputes or data-access requests to our support email. Include your registered account name and the e-wallet number linked to your account so we can locate your file.
Account Help Centre Our help centre lists the steps to update account details, request data deletion, or query a wallet mismatch before it delays a withdrawal. Access it from the footer of any page.

Legal Questions We Hear Most Often

These answers cover the queries our account holders raise most about terms, data, and wallet rules. If your question is not here, the live chat or email routes above will get you a specific answer.

Yes. Every deposit via DANA, OVO, or GoPay is subject to these terms. The wallet name must match your nusa35 account name; mismatches are flagged during the withdrawal verification step.

Your account data is stored on secured servers. Payment details passed through DANA, OVO, or GoPay are transmitted over encrypted connections and are not retained in plain text after the transaction completes.

Yes. Send a data-access request to our support email with your registered account name and linked wallet number. We will compile and return the information within the timeframe set by applicable law.

We notify you of material changes before they take effect. If you continue using the platform after the effective date, that counts as acceptance. If you disagree, contact support to close your account before the date.

Open a chat with our support team or email with the transaction date, amount, and the wallet used — DANA, OVO, or GoPay. We investigate and respond with findings within the period stated in our dispute policy.

Access to nusa35 and specific features depends on local law and the eligible region where you connect. Check the help centre for the current list of supported regions before creating an account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.